How does Photo Haven get my original photos and negatives?

Simply package up your photos and/or negatives, and ensure your address details are correct at checkout, and we’ll come around and collect them from you. The cost of this, and returning your originals, is automatically included at checkout when you’ve placed your order.

Will you return my original photos and/or negatives?

Yes, these will be safely packed and returned to you in person. The cost of this is automatically included at checkout when you’ve placed your order. Please ensure you give us the correct address when you check out.

How will I receive the digital scans of my photos and/or negatives?

All digital versions of your photos and/or negatives will be stored online, and you will receive a link to your own personal online folder where everything is stored. If you would also like to receive your digital files on a USB drive, please select this at checkout for a small additional fee.

Can I have my old black and white photos scanned?

Yes, we offer high-quality scanning services for all your cherished old photographs. We can even add colour to them at a small additional cost per scan. Add the number of enhancements to your cart and we’ll do the rest.

Can I add photos and negatives to be scanned, to a single order?

Yes, simply count the total photos and the total negatives that need to be scanned in, add those 2 numbers together and order that amount scans. Please make sure to select the correct tier, i.e. Select Small tier if your total of both photos and negatives to be scanned, is between 1 and 100 scans.

What payment methods do you accept?

We accept major credit cards, Instant EFT, and other popular South African mobile payment options through our safe & secure payment provider – PayFast.

Is there a minimum order size?

No minimum order is required; We can scan as few or as many photos as you like. All you do is select the number of scans, pay for them and we do the rest.

What if I need a refund?

Refunds will be considered on a case-by-case basis. As the product is a digital one, we have no way of preventing the product from being shared or saved by the time a refund is requested.

What are your delivery times?

Orders will be fulfilled within 7 business days. This excludes collection and delivery time.

If you still don’t have an answer to question, please reach out to us on the contact form at the bottom of our page…